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Common Questions about Plumas Pines Vacation Homes and Rentals

FREQUENTLY ASKED QUESTIONS:

Q: Is the home or town home that I see on the Internet the one I get?

A: Yes, we rent the specific property you see in full detail on our website.  We believe that this is the best way to ensure your complete satisfaction with your vacation rental.  There may be occasions when the property that you reserve could become unavailable due to unforeseen circumstances.  If that were the case, you would either receive a 100% refund or we would do our best to relocate you to another property that would fit your needs.

Q: What is required to make a reservation?

A: When you find the property of your choice you can either book the property online or call us at: 530-836-0444.  When making your reservation we require a 50% deposit.  The remaining balance is due 30 days prior to check in.

Q: When is check in & check out time?

A: Check in is at 3:00 p.m. PST and check out 10:30 a.m. PST

Q: Are early check ins or late check outs available?

A: At Plumas Pines Vacation Homes and Rentals, we have a limited season that is in high demand and many of our properties are reserved "back to back."  It does take longer to clean a vacation rental home than a hotel room.  If you are interested in having an early check in or late check out, please call our office one day ahead of check in date, and we will do our best to accommodate you.  This allows us to have the chance to accommodate your request through our housekeeping service.  Early check in or late check out requests will not be taken at the time of check in.  24 hour prior approval is needed.

Q: Do you offer Travel Insurance?

A: You are a valued guest and we want to do everything possible to make your vacation enjoyable and worry free.  Because the unforeseen and unexpected can occur before you leave or when you are away from home, we highly encourage you to take advantage of CSA's Guest Cancellation Insurance Plan.  for more information on what this insurance covers please contact CSA Travel at: (866) 999-4018

Your Travel Insurance payment will be processed when you reserve your home or town home.  For detailed travel insurance coverage information, please contact CSA Travel Insurance directly at (866) 999-4018

Q: What is your cancellation/refund policy?

A: A 30 day notice is required for cancellation.  Cancellations that are made 30 (thirty) days or more in advance of the scheduled check-in date will receive a full refund of the deposit held, less the reservation processing fee of $49.00.  Cancellations made within 15-29 days before check-in date will not receive any refund.   Changes that result in a shortened stay, that are made within 30 days of arrival date, will not result in any prorating, refunds, or reduction in rents.  Early departure, does not warrant any refund of rent or deposit.  If the property becomes unavailable to the Guest prior to occupancy as a result of foreclosure, sale, destruction or any other reason, Agent agrees to refund the full amount paid to the date, of cancellation, and Guest agrees to release any claims against Agent.

Q: How will I receive my confirmation and arrival instructions from Plumas Pines Vacation Homes and Rentals?

A: All confirmation and arrival instructions will be sent via email.  To make certain you receive these emails, please adjust your spam filter to add the domain, plumaspinesvacationhomesandrentals.com to your list of accepted email addresses.  You will receive a reservation confirmation including directions and arrival instructions via email within minutes of making your reservation.  If you have not received these emails, please contact us at: (530) 836-0444.

Q: Is there shopping near by?

A: Yes, there shops and restaurants within 3 miles of most of our properties.  Be sure to visit the town of Graeagle and walk through the village.  You will be delighted with the charm of the small businesses there, along with the friendliness of the people.  Blairsden also has shops and eateries...

Q: How many people are allowed to stay in each home? 

A: Occupancy may not exceed what is posted for each property on the property description.  Maximum occupancy includes any children.  Please check the specific occupancy information provided for the unit you are interested in.

Q: What about Lost and Found?

A: Remember all your belongings on your departure from the unit.  Plumas Pines Vacation Homes and Rentals is not responsible for lost, damaged or stolen personal items left in unit.  A $25.00 service fee is charge in addition to shipping cost if we are required to mail your forgotten items.