Common Questions about Plumas Pines Vacation Homes and Rentals
Do you have a question? Here are the answers(!!!) to our most frequently asked questions - by category
BEFORE ARRIVAL
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Q:I want to cancel my reservation how do I do that?
A Please send us an email to: [email protected]
with the reservation number (required) asking us to cancel your reservation. Once we receive your email we begin the cancellation/refund process.
Q: What should I do if I am going to arrive/check in after office hours?
A: You will be given the code to your vacation rental home the morning of your arrival. No need to come to our office to pick p keys. Take your time and drive safely!
Q: How do I pay the balance due?
A: We automatically charge the CC on file 30 days before the arrival date for your balance due. No need to call our office, we handle this for you! We send you an email reminder 5 days before that date. Do you have a different CC you want us to use? Call our office at 530-836-0444 and we will update your guest profile with the new CC information.
Q: What is the cancellation policy?
A: Here is a link to our terms and conditions that speak about cancellation policies
Click here for Terms of Use and Cancellation info.
DURING YOUR STAY
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Q: What time is check in to my vacation rental home?
A: Check in time is 4:00 p.m. PST
We know you are eager to begin your vacation! In some cases, a house may be ready before your scheduled check-in time. We are in constant communication with our Cleaning and Maintenance Staff and we’ll be glad to let you into your rental home once it is ready. However, please wait for permission from Plumas Pines Vacation Homes and Rentals before you enter the home and begin unpacking or unloading.
Q:Are bed linens and Towels included in my reservation?
A: Yes, bed linens and towels enough for each guest that the home sleeps, included with your reservation. We have also supplied the home with: toilet paper, paper towels, pump soap, wrapped bar soap, tissue, kitchen garbage bags, black garbage bags, dishwasher soap and laundry soap. Please feel free to use these items during your stay. We ask that you not take any of these items with you after you depart.
Q: I am planning on bringing up perishable food for my stay. Is it O.K. if I go over to my home to put away my groceries? I'm not checking in, just putting away my food.
A: If you plan to buy or bring your groceries prior to check-in, please bring coolers to keep your items cold until your cottage is ready for occupancy.
Q: When is check out time and what are my duties on check out morning?
A: Check out time if 10:00 a.m PST.
First, be sure to gather up all of your leftover food and belongings. We ask that you put all of your dirty dishes inside the dishwasher (we will start the dishwasher) and strip all the sheets from the beds that were used. Please do not leave dirty dishes on counter tops. Leave the sheets on the floor in a pile in the bedroom. Gather up all the used towels and drop them in a pile on the laundry room floor. We will start the laundry! Turn off all lights and fans, lock all windows and doors. Be sure to lock the front door. Text the office that you have departed. Thank you!
Q: What should I do if I have a housekeeping or maintenance problem during my stay?
A: Please notify the office immediately. Every effort will be made to correct any problem as quickly as possible. You can text us or call: 530-836-0444
Q: How do I get the code to the swimming pool?
A: Guests staying with Plumas Pines Vacation Homes and Rentals have access to our pool located at 126 Cottonwood Drive. Just send us a text requesting the code to the pool and we will text you a reply with the code. Pool hours are 7 days a week 9:00 a.m. to 7:00 p.m. Memorial weekend through Mid-September (weather permitting)
Q: I am planning to fish while I am in Graeagle. Do I need a fishing license?
A: Yes California Department of Fish and Game requires a fishing license. You can purchase a license at the Ace Mountain Hardware Store 530-836-2589 located in Blairsden next to the Grizzly Grill restaurant.
Q: Does my rental home have recycling?
A: At this time, Plumas County only has a drop off recycling program.
Drop off your Cans, plastic, Glass at the Transfer station located behind the old Dairy Building in Graeagle.
Located at 920 Graeagle/Blairsden Road
Saturday and Sunday Only 9:00am - 12:00pm - 12:30pm - 4:00pm
AFTER DEPARTURE
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Q: How do I rebook and when are dates available for the next season? Do I wait until January?
A: Let us know at checkout that you'd like to reserve the same property for next year! We will check the availability for you! Or you can go online 24/7 to:
Click here to book your next reservation!
You are able to reserve up to 365 days in advance of your next arrival date. No need to wait!
Luxury Rentals
Easily find a perfect Graeagle or Plumas vacation rental loaded with amenties that is perfect for all different budgets.
Mountain Escapes
Enjoy breathing taking views, savor the clean mountain air, while relaxing, golfing or taking in nearby mountain adventures
Plumas Hospitality
Luxury homes deserve luxury service. Take advantage of our friendly concierge and guest services to help you plan the perfect getaway.