Terms and Conditions
PLUMAS PINES VACATION HOMES AND RENTALS
VACATION RENTAL TERMS AND CONDITIONS
**You must be at least 25 years old to make a reservation with us. You may be asked to present I.D. at the time of picking up your keys.**
Cancellation and Refund Policy
To receive a refund, reservation cancellation must be received in writing prior to the final payment on the reservation. Cancellations made prior to final payment will receive a full refund of the deposit, less the reservation booking fee. Cancellations made after the final payment has been charged (regardless of the date of the charge) will not receive any refund.
Final payment is usually charged 30-60 days prior to arrival date. However, if the reservation dates have changed, the final balance payment date does not change. In this situation, the final payment due date may be earlier than 30 days prior to the reservation arrval date. If you do not have a current credit card on file and we are unable to charge the balance due, the deposit will be kept and the reservation cancelled at the balance due date.
Changes made within 30 days of the reservation start date, which result in a shortened stay, (e.g. later arrival, early departure, failure to arrive) do not result in pro-rating of charges. There are NO REFUNDS of any kind, after the final payment is made.
Check In and Check Out Policy
CHECK IN TIME IS 3:00 P.M. PST AND CHECK OUT TIME IS 10:30 A.M. PST
Reservations begin on the arrival the date when the keys or door code have been issued and end at 10:30 a.m. on the departure date. Check in is at the office at 307 Poplar Valley Road beginning at 3:00 p.m.
Access is not permitted to the Property (home, deck, driveway or garage) before access has been granted by receiving keys or an access code. Guests who go to the Property before they have been authorized to do so are subject to immediate cancellation of their reservation with no refund and their ability to make a future reservation with Agent may be impacted. This includes guests who are staying in the Property, but their names are not on the rental agreement.
Early Check In
Early check-ins will be accommodated when possible. Because we have a live and ever changing website/calendar, Early check ins are not able to be confirmed prior to the arrival date. Guests are welcome to come by the office after 12:00 noon on their arrival date to inquire about an early check in.
Check out is at 10:30 a.m. and is accomplished by returning keys to the office. There is a key drop slot for early departures. If the Property has a key code entry, check out is accomplished by calling the office and reporting your departure.
Guests who have not returned keys to our office by check out time will be subject to an additional day’s rent plus 9% county tax or a $50 late/lost key fee charged to the credit card on file. Guests who do not return the number of keys issued will be assessed a $50 lost key fee charged to the credit card on file.
Requesting a Late Check Out
Late check-outs will be accommodated if possible and there is a $50 late check out fee. Arrangement for a late check-out must be made more than 24 hours in advance of departure date. Late check-out cannot be granted the morning of departure.
A reservation deposit made with a current credit card is required to secure the reservation. A reservation deposit is collected at the time the reservation is made. The reservation deposit is not a Damage Deposit. The balance of rent is due 30 (thirty) to 60 (sixty) days before the reservation arrival date. Balance due on reservations for more than 8 nights or for large groups will be charged 60 days before arrival date. The credit card on file will automatically be charged for the remaining balance due on the due date. Any other arrangements must be secured in writing.
Smoking/Open Flame Ban
Smoking of any kind is prohibited in all homes. This includes cigarettes, cigars, electronic cigarettes, and pipes. The smoking ban extends to the interior and exterior of the home including the deck, garage and yard.
Open flames are prohibited in and around homes including charcoal grills, fire pits, bonfires, etc. Any cost associated to eliminate smoke smell or damage related to smoking or open flame will be charged to the guest credit card on file. Smoking or flame-related charges are NOT covered under the Guest Damage Waiver Fee. Minimum charge for cleaning/odor removal is $500.00 If we find that you have smoked while on the property, your reservation may be cancelled with no refund or ability to stay with us again.
WE LIVE IN A HIGH-RISK FIRE DANGER AREA. PLEASE ENSURE YOUR SAFETY AND THE SAFETY OF THE COMMUNITY BY ADHERING TO THIS SMOKING/OPEN FLAME POLICY.
The Property is located in a neighborhood which has a "noise ordinance" in effect which prohibits noise after dark. Outside activities should be moved inside by 10:00 p.m. and begin after 8:00 a.m. Sound carries in the mountains so if you are outside on a deck having a loud conversation, your words can be heard by neighbors.
All Guests agree to respect the Noise Ordinance and to use common sense and decency in keeping the noise volume low after dark. Any police enforcement actions by the City, County, or Home Association are at the sole expense of the Guest and may result in immediate eviction and forfeiture of all amounts paid. Complaints from neighbors may result in the cancellation of Guest reservation without any refund or the ability of Guest or other occupants not listed on the rental agreement to reserve in the future.
Parking is allowed only in the driveway and designated parking spaces allocated to the Property. RV’s are not allowed anywhere near the property or streetand are prohibited. Violators will be towed.
Pets are prohibited in all Properties except those designated as pet-friendly and for which a one-time Pet Fee has been paid at the time of the reservation. The maximum number of pets is two. The one-time Pet Fee does not include cleaning the pet waste from the yard. That is the responsibility of the Guest. This policy applies to “visiting pets” who are not staying in the home. A $150 additional fee will be charged to the credit card on file for any Guest violating this policy.
Guest is responsible for any damages as well as additional cleaning or treatment needed due to fleas or “accidents.” Please bring your pet’s bedding as they are not permitted on the furniture or bedding.
To bring your pet(s), Guest agrees to the following terms:
Guest agrees to keep their dog(s) under control at all times.
Guest agrees not to leave their dog(s) unattended in the house for long periods of time.
Guest agrees to promptly report any damage caused by pet(s).
Guest agrees to pay any costs for damage done by pet(s) that exceeds the policy limit or is not covered under the Damage Policy.
If damages are not reported but are found by Agent, it will be documented, and necessary replacement or repair costs will be charged to Guest credit card on file.
Guests agree to bring their pet(‘s) bedding and to keep pet(s) off the furniture or bedding. A $150 additional fee will be charged to the credit card on file if pet hair is found on the furniture or bedding.
Guest agrees to adhere to local ordinances, leash laws and licensing requirements.
Guest agrees to clean up after their dog(s) and dispose of their pet(s’) waste promptly.
Guest agrees to keep dog(s) from being noisy or aggressive, and from causing any annoyance or discomfort to others. Guest will remedy any complaints immediately.
No pet beds or other pet items are to be put in the washer or dryer.
Guest Damage Protection Fee Policy
Every Guest reservation is required to include a Guest Accidental Damage Protection fee.
This Damage Protection Fee will cover accidental damages to the home during a stay up to $250.00. If the damage to the property exceeds $250.00, Guest is responsible for the balance and the credit card on file will be charged. All damages must be reported to the Agent by Guest immediately for the protection fee to cover the damage.
This Damage Protection Fee does NOT cover intentional damage, theft, excessive cleaning, or any damage or flea infestation caused by a pet or smoking in the home.
Any damage found upon arrival must be reported to the office at 530-836-0444 by 9:30 a.m. the day after arrival so you are not charged for damage you did not create. Guest is responsible for any damage or theft thereafter. Accidents causing damage must be reported when they occur by calling our office at: 530-836-0444 (leave a message if it is after hours).
Reservation Change Policy
Changes to Reservations
Guest is welcome to make changes to an existing reservation, by contacting the Agent by phone or email.
A $50 Reservation Change Fee will be added to the booking fee each time Guest requests a change to their reservation (new dates, adding on or reducing the number of nights, or changing to another Property). Once the reservation dates have occurred we are not able to change the reservation or credit you to a future stay/dates.
Any changes to the reservation, such as reducing the number of nights, or moving to another home, or cancellation will NOT be made to reservations for which the full balance has been paid.
The vacation home you reserved may become unavailable due to circumstances beyond Agent’s control. Local HOAs may schedule repairs, painting, roof replacement etc. or a home may be sold or unavailable due to various reasons. Agent will contact Guest as soon as Agent is notified that the home is not available or under HOA repair schedule.
Agent agrees to try to find an available (same dates) substitute of a comparable accommodation if the reserved Property becomes unavailable for the reserved dates. Guest will have the choice to accept the substituted home or cancel the reservation. No Reservation Change Fee will be charged when Agent initiates the reservation change, however, there may be a price increase if Guest accepts a larger or upgraded home.
The maximum number of occupants may not exceed the posted maximum occupancy for the Property, including children and infants, unless written permission has been provided from the Agent prior to check-in. When possible, arrangements for additional occupants will be made in writing and additional fees may apply.
Should unauthorized occupants be discovered, Guest reservation may be cancelled immediately, you may be asked to vacate the home without refund or your credit card on file may be charged an additional fee.
Properties are NOT be used as a party event location or a gathering place. Sleeping is not allowed on the couches, the floor, outdoor deck or blow-up mattresses.
No Daily Maid Service
Daily maid service is not included at the Property. Reservation rates include a one-time clean linen/towel set up at the start of the reservation. One set of towels per maximum occupancy of the Property will be provided. Guest has paid a cleaning fee with the reservation and no housekeeping tasks are required upon departure. No bath towels or linens are to be taken from the Property. Providing your own pool towels is recommended.
Please do not take items from one Property to another. Each Property is someone's home and is appointed with its own furniture, linens, kitchen utensils, etc. which are not interchangeable nor standardized from one Property to another. Guest may be charged a fee for missing items from the Property.
Agent will make every effort to repair items determined to be out of order during the reservation. However, limited repair resources are available in this area and failure to repair items, appliances or HVAC or failure of satellite T.V. service or Wi-Fi service will not warrant a refund or discount.
Lost and Found
Agent is not responsible for lost or stolen personal items or those left in the Property. It is recommended that the Property be checked carefully before departure to ensure all personal items have been gathered.
Agent has the right at all reasonable times during the term of the stay to enter the Property for the purpose of inspection or making any repairs or alterations as may be deemed appropriate by Agent for the preservation of the Property or the building.
As a remedy for violation of any of the stated conditions of rental in this agreement, Agent has the right, but is not limited or required to, terminate this agreement and evict the Guest from the Property without any refund of collected money. Guest acknowledges that if all rental monies have been paid, the maximum recourse the guest has against Agent for any alleged breach of this agreement is the amount of the rental paid to Agent arising out of this agreement.
If any provision of this Agreement or the application thereof shall, for any reason and to any extent, be invalid or unenforceable, neither the remainder of this Agreement nor the application of the provision to other persons, entities or circumstances shall be affected thereby, but instead shall be enforced to the maximum extent permitted by law.
Changes to the Terms Agent reserves the right, in its sole discretion, to change, modify, add or remove any portion of the Rental Agreement in whole or in part, at any time. Changes in the Terms will be effective when notice of such change is posted on the Rental Policies section of the graeaglevacationhomes.com.livereznetwork.com website. Guest continued use of the property(s) after any changes to these Terms are posted will be considered acceptance of those changes. Guest should periodically check the Rental Policies link on Agent website to view the then current Terms.
Any exceptions to this entire rule agreement must be in writing in advance.
I have read the Terms & Conditions of this Agreement in full. I understand and agree to and will abide by all of the Terms & Conditions as stated herein. I testify that I am of legal age to enter into a contract in the state of California. I am providing my credit card number as a guarantee of payment to Agent. I agree to pay all rent to the Property rental, as well as any damages beyond normal wear and tear during the term of my stay at the Property. I understand that these costs will be charged to my credit card. In the absence of another payment arrangement, I authorize Agent to charge my credit card for payment of these items.
POOL AND REC CENTER INDEMNITY / WAIVER
Agent shall not be liable for any damage or injury of or to the Guest, Guest`s family, invitees, agents or employees or to any person entering the Property or the building of which it is a part or to goods or equipment, or in the structure or equipment of the structure of which the Property is a part, and Guest hereby agrees to indemnify, defend and hold Agent harmless from any and all claims or assertions of every kind of nature. Guests understand and agree that the Homeowners and Agent while at the Property and/or while at Agent's Plumas Pines Rec Center ("Rec Center"), are NOT responsible for any personal injury or loss or damage to Guests` property or person caused directly or indirectly from foul, inclement weather conditions, Acts of God or nature, failure of heat, accidents related to fire, heaters, stoves, theft, or any unforeseeable circumstances. Under no circumstances will Guests or their invitees hold the Agent or the Homeowners of the Property responsible for any damages or claims of any kind resulting from their stay or use of the Rec Center, except for intentional acts of harm. Guest acknowledges that Homeowners have no responsibility for any upkeep or maintenance of the Rec Center.
CA Health Code Requirements
Diapers are not allowed in the pool. Swim diapers ARE REQUIRED by California Health Code for toddlers 3 years of age and under. Non-compliance with this health code is subject to a $2,000.00 fine.
Food and drink are allowed poolside. Alcohol, and glass containers of any kind are strictly prohibited.
Group parties are not allowed at this pool. Only guests who have made reservations with Plumas Pines Vacation Homes are allowed use of this facility with a paid and confirmed reservation.
Acknowledgement of Responsibility, Express Assumption of Risk and Release of Liability
I understand that during my activities at Plumas Pines Rec Center, Inc. (“PPRC”) I may be exposed to a variety of hazards and risks, foreseen and unforeseen, which are inherent in use of recreational facilities and swimming pools and cannot be eliminated. These inherent risks include, but are not limited to, the dangers of serious personal injury, property damage and death (“Injuries and Damages”) from exposure to the hazards of using a recreation center, including a swimming pool, walking on uneven land, tripping, falling, and the like. PPRC has not tried to contradict or minimize my understanding of these risks.
I know that Injuries and Damages can occur by natural causes or activities of other persons, assistants or third parties, either as a result of negligence or because of other reasons. I understand that risks of such Injuries and Damages are involved in using the facilities owned by PPRC and I appreciate that I may have to exercise extra care for my own person and for others around me in the face of such hazards. I further understand that on this day, there may not be rescue or medical facilities or expertise necessary to deal with the Injuries and Damages to which I may be exposed. I further understand that Homeowners have no connection to any part of the operations, maintenance or upkeep of PPRC.
I confirm my understanding of the following:
I have read this Waiver and understand its contents;
This Waiver is intended to be as broad and inclusive as is permitted by law. If any provision or any part of any provision of this Waiver is held to be invalid or legally unenforceable for any reason, the remainder of this Waiver shall not be affected thereby and shall remain valid and fully enforceable;
To the fullest extent allowed by law, I agree to WAIVE, DISCHARGE CLAIMS AND RELEASE FROM LIABILITY, Plumas Pines Rec Center, Inc., its officers, directors, employees, and agents, including specifically without limitation, Mark Smith and Ellen Cantrell and any owner of the rental property connected with the use of PPRC, from any and all liability on account of, or in any way resulting from Injuries and Damages, even if caused by negligence of PPRC, its officers, directors, employees and/or agents. I further agree to HOLD HARMLESS PPRC, its officers, directors, partners, employees and agents and the owners, from any claims, damages, injuries or losses caused by my own negligence while participating in activities while on property owned by PPRC, including use of its swimming pool.
I understand and intend that this assumption of risk and release is binding upon my heirs, executors, administrators and assigns, and includes any minors accompanying me. I have read this document in its entirety and I freely and voluntarily assume all risks of such Injuries and Damages and notwithstanding such risks, I am voluntarily using the PPRC facilities.