Terms and Conditions
PLUMAS PINES VACATION HOMES AND RENTALS
VACATION RENTAL TERMS AND CONDITIONS
**You must be at least 25 years old to make a reservation with us. You may be asked to present I.D. to confirm your age.**
This agreement is made by and between the Renter, hereinafter referred to as "Guest(s)" and Plumas Pines Vacation Homes and Rentals, referred to as "Agent" for the short-term rental of vacation property, hereinafter referred to as "Property".
Weather conditions and acts of nature that may disrupt or effect your stay such as, but not limited to, rain/snow storms, smoky skies due to forest fires, excessive heat waves, low water or lake/stream levels as a result of drought and/or lack of winter snowfall is of no fault of Agent or Property owner which is out of our control. There will be no refunds due to acts of God, nature, weather or weather-related situations, mechanical or electrical failure, ski or golf conditions, power failures, family feuds, cancellation of events/weddings, unless specifically covered by Travel Insurance.
We offer travel insurance with all of our reservations. You are able to opt in when you make a reservation online or with our office on the phone. Your travel insurance policy will process your refund.
Please understand that visiting natural forest mountain environments in the Eastern Sierras of California are beautiful...but can be unpredictable.
If you are concerned about your reservation for any of these issues, we highly recommend that you purchase travel insurance for your reservation. Here is the link to the travel insurance so you that you can contact them for questions about coverage provided by them.
PLUMAS PINES-RENTAL GUARDIAN
CONTACT RENTAL GUARDIAN AT:
Any monies charged to your CC for occupancy of Property shall indicate the acceptance of the Terms and Conditions of this Agreement and on our website.
In placing a Payment with Plumas Pines Vacation Homes and Rentals to reserve any property with the Agent, Guest understands that terms may change on our website and certifies that he/she has read and agrees to all terms of this agreement, and the conditions and policies set forth within.
VACATION RENTAL TERMS AND CONDITIONS
Please read all the information carefully.
Cancellation and Refund Policy
To receive a refund, the reservation cancellation request must be made in writing, via email referring to your reservation number.
The Cancellation policies were checked and agreed by you if you made an online reservation or will be sent to you in a confirmation email if we made the reservation for you.
Basically if you cancel before we charge the balance due (usually charged 30 days before arrival date and that date is included on the reservation confirmation) you will receive a refund of the deposit amount, less the booking fee (and travel insurance policy fee if purchased)
We keep the booking fee in all siuations (smoke due to fire, illness on your part, covid 19 etc. ALL means ALL) no matter what the reason for cancellation.
However, once the balance due has been paid on your reservation, there are no refunds of any kind, for any reason. (i.e. cancellation, shortened stay, weather/nature related events or weddings or events being cancelled etc.)
Or if you ask us to reduce the number of nights of your reservation, after the balance has been paid, we can change the dates on your reservation, however there will be no refund for those nights not used. If you have purchased travel insurance, you can use this to receive a refund from Rental Guardian per the parameters of your policy. Change fee will apply
Reservation Change Policy
Changes to Reservations
You as our Guest are welcome to ask us to change to an existing reservation by contacting the Agent via email or phone call. A $50 non refundable Reservation Change Fee will be added to the booking fee on your reservation invoice each time a Guest requests a change to their reservation (i.e. new dates, adding on or reducing the number of nights or switching to another home.) If we change a date on a reservation, the balance due date does NOT change.
We are not able to reduce the number of nights or move you to another home if the balance due has been paid. see next paragraph.
We are able to change your reservations dates within the existing season. We are no longer able to move reservations to the following season or out a year.
Once the arrival date has occurred we are not able to change the reservation in any way.
Any changes to the reservation that result in reducing the number of nights, (We can add on more nights at the same home if they are available) or moving to another home, or cancellation will NOT be made to reservations within 30 days of your arrival date or if the balance due is $0. The owner of the home is expecting that income which is why we do not reduce the number of nights or switch you to another home.
Occasionally the vacation home you reserved may become unavailable due to circumstances beyond Agent’s control. Local HOAs may schedule repairs, painting, roof replacement etc. or a home may be sold or unavailable due to various reasons. Agent will contact Guest as soon as Agent is notified that the home is not available…. or under HOA repair schedule.
Agent agrees to try to find an available (same dates) substitute of a comparable accommodation if the reserved Property becomes unavailable for the reserved dates. If however, we are not able to find other accommodations, we will refund you the full amount of the reservation when this type of situation occurs, regardless of when the balance due was charged. If we offer you an upgraded home that has different pricing, you will have the choice to cancel with full a refund or accept the new home with updated pricing.
Check In and Check Out Policy
Checking In: Check in time is 4:00 p.m. PST
Reservations begin on the arrival date afternoon and end on the departure morning.
Access is not permitted to the Property (home, deck, driveway or garage) without permission before check in time.
Guests who go to the Property before they have been authorized to do so are subject to immediate cancellation of their reservation with no refund and their ability to make a future reservation with the Agent may be impacted. This includes guests who are staying in the Property, but their names are not on the rental agreement. Please do not go to the home to begin unloading, before you have been given permission. We send you the door code on the day of your arrival, however check in time of 4:00 p.m. still applies.
Early Check In
Early check-ins will be accommodated when possible. Early check in is considered noon on the day of arrival.
Early check in permission, is not able to be confirmed prior to the arrival date as we have a live and ever changing calendar. We also do not know the condition that the previous guest will leave the home. Guests are welcome to call the office after 12:00 noon on their arrival date or reply to the text sent with door code, to inquire about an early check in. We will do our best to notify you if the home is ready for an early check in. Housekeeping has until 4:00 p.m. to prepare the home for your arrival.
Checking Out: Check out time is 10:00 a.m. PST
Check out is accomplished following the code check out instructions which will be texted to you. Guests who have not followed the code check instructions by the stated check out time may be subject to an additional day’s rent plus 9% county tax and will not be able to stay in one of our homes in the future. Guests who check out late impact our ability to turn the home for the next arriving guest.
Late Check Out
Late check-outs will be accommodated if possible and there is a non refundable $50 fee added to your reservation invoice for late check out requests.
Arrangement for a late check-out must be made more than 24 hours in advance of departure date by calling our office 530-836-0444 or texting us. Late check-out will not be granted the morning of departure as we have already scheduled cleaning crews the day before.
A current credit card is required to secure the reservation. If your CC expires after you have made the reservation and the balance is due, we will contact you for the new CC.
Failure to respond to our email or voice mail requests for new CC information will result in the cancellation of the reservation and no refund of any kind, will be given i.e. the deposit. It is your responsibility as our guest to make sure that there is a CC in place that can be charged on the balance due date.
Smoking/Open Flame Ban is prohibited
Smoking of any kind is prohibited in all homes. This includes cigarettes, cigars, electronic cigarettes, medical marijuana,vaping and pipes. The smoking ban extends to the interior and exterior of the home including the deck, garage and yard. The only exception to the open flame ban are reservations that occur between November 1 and April 30 for guests that want to use the fireplace inside the home.
Open flames are prohibited in and around homes including charcoal grills, fire pits, bonfires, etc. All of our grills are gas grills. Any cost associated to eliminate smoke smell or damage related to smoking or open flame will be added to your reservation invoice and you will not stay with us in the future. Minimum charge for cleaning/odor removal is $500.00
WE LIVE IN A HIGH-RISK FIRE DANGER AREA. PLEASE ENSURE YOUR SAFETY AND THE SAFETY OF THE COMMUNITY BY ADHERING TO THIS SMOKING/OPEN FLAME POLICY THANK YOU!
The Property is located in a neighborhood which has a "noise ordinance" in effect which prohibits noise after dark. Outside activities should be moved inside by 10:00 p.m. and begin after 8:00 a.m. Sound carries in the mountains so if you are outside on a deck having a loud conversation, your words can be heard by neighbors.
All Guests agree to respect the Noise Ordinance and to use common sense and decency in keeping the noise volume low after dark. Any Vacation Rental manager, police enforcement actions by the City, County, or Home Association are at the sole expense of the Guest and may result in immediate eviction and forfeiture of any money that has been charged/paid. Complaints from neighbors may result in the cancellation of Guest reservation without any refund or the ability of Guest or other occupants not listed on the rental agreement to reserve with us in the future.
Parking Policy Acceptance
Parking is allowed only in the driveway and designated parking spaces allocated to the Property. RV’s are not allowed anywhere near the property or on the street and are prohibited. Violators will be towed. Please do not park on the street. This impacts our neighbors.
Townhomes in the Aspen Circle/Ponderosa Drive area will need to fill out the paper parking permit provided by the HOA, which is located on the kitchen counter. Please display the parking permit in your vehicle during your reservation.
We have provided Garbage cans in the garage for your use during your stay. (Except for townhomes in the Graeagle Meadows complex) Excessive garbage that will not fit in these cans will incur a charge to your credit card on file. If you do not wish to have an excessive garbage fee charged to your CC, feel free to take your garbage to the local transfer station. Located in Graeagle/Blairsden behind the old stone Dairy.
Pets are prohibited in all Properties except those homes that are designated as pet-friendly.
If you are bringing your pet to a pet friendly home, and did not purchase a pet fee when making the reservation, please contact us and we will add the one time pet fee/pet (limit 2 pets) to your reservation invoice.
The one-time Pet Fee does not include cleaning the pet waste from the yard. That is the responsibility of the Guest. This policy applies to “visiting pets” who are not staying in the home. If we find after you have departed that a pet was in the home without our knowledge, a $150 additional fee will be charged to the reservation invoice for any Guest violating this policy.
The Guest is responsible for any damages as well as additional cleaning or treatment needed due to fleas or “accidents.” Please bring your pet’s bedding as they are not permitted on the furniture or beds.
To bring your pet(s), Guest agrees to the following terms:
1. Guest agrees to keep their dog(s) under control at all times.
2. Guest agrees to not leave their dog(s) unattended in the house for long periods of time.
3. Guest agrees to promptly report any damage caused by the pet(s).
4. Guest agrees to pay any costs for damage done by the pet(s).
5. If damages are not reported but are found by the Agent, it will be documented, and necessary replacement or repair costs will be charged to your reservation invoice.
6. Guests agrees to bring their pet's bedding and to keep pet(s) off the furniture or bedding. A $150 additional fee will be charged to the reservation invoice if pet hair is found on the furniture or bedding.
7. Guest agrees to adhere to local ordinances, leash laws and licensing requirements.
8. Guest agrees to clean up after their dog(s) and dispose of their pet(s’) waste promptly.
9. Guest agrees to keep the dog(s) from being noisy or aggressive, and from causing any annoyance or discomfort to others. Guest will remedy any complaints immediately.
10. No pet beds or other pet items are to be put in the washer or dryer.
Guest Damage Protection Policy
By making a reservation through our website , we require a non-refundable guest damage fee. This damage fee covers you up to $250.00 worth of accidental damage during your stay. All damages must be reported to the Agent, by the Guest immediately. The guest damage fee does not cover damage that we discover after you departed, if you have not informed us of the damage. Damage repairs over $250 or not reported to the office will be charged to the CC on file after your departure date.
This Damage Policy does NOT cover intentional damage, theft, excessive cleaning, or any damage or flea infestation caused by a pet or smoking in the home.
Any damage found upon arrival must be reported to the office at 530-836-0444 by 9:30 a.m. the day after arrival so you are not responsible for damage you did not create. Guest is responsible for any damage or theft thereafter. Accidents causing damage must be reported when they occur by calling our office at: 530-836-0444 (leave a message if it is after hours).
The maximum number of occupants may not exceed the posted maximum occupancy for the Property, including children and infants, unless written permission has been provided from the Agent prior to check-in. When possible, arrangements for additional occupants will be made in writing and additional fees may apply and will be charged to your reservation invoice. Rates are based on the number of people we expect in the home and if you bring extra people it impacts our supplies, housekeeping and garbage costs.
Should unauthorized occupants be discovered, Guest reservation may be cancelled immediately, you may be asked to vacate the home without any refund.
Properties are NOT to be used as a party event location or a gathering place. Only the guests who have reserved the home are allowed to be in the home. Sleeping is not allowed on the couches, the floor, outdoor deck or blow-up mattresses.
No Daily Maid Service
Daily maid service is not included at the Property. Reservation rates include a one-time clean linen/towel set up at the start of the reservation. A minimum One set of towels per maximum occupancy of the Property will be provided. You as our Guest have paid a cleaning fee with the reservation and no housekeeping tasks are required upon departure, except to strip the beds (sheets only please) and load the dishwasher with dirty dishes. No bath towels or linens are to be taken from the Property. Providing your own pool towels is recommended.
Please do not take items from one Property to another. Each Property is an individually owned home and has been appointed with its own furniture, linens, kitchen utensils, etc. which are not interchangeable nor standardized from one Property to another.
Guest will be charged a fee to the reservation invoice for missing items from the Property or if we need to bring back items from another home. Furniture that has been moved from one room to another or outside at home will also be subject to this fee. Your departure clean does not cover our housekeeping vendors moving furniture back in place.
LANDLINE Phone service
Landline phone service in our area is slowly being eliminated as an option for homeowners. Be aware that the home you have reserved may NOT have a landline. Cell phone converage is spotty in the mountains and may not be reliable. The guest understands and does not hold Plumas Pines Realty Inc. or the owner of the property responsible for any issues that may arise from lack of a landline in the vacation rental home.
Agent will make every effort to repair items determined to be out of order during the reservation. However, limited repair resources are available in this area and failure to repair items, appliances or HVAC or failure of satellite T.V. service or Wi-Fi service will not warrant a refund or discount.
Lost and Found
Agent is not responsible for lost or stolen personal items or those left in the Property. It is recommended that the Property be checked carefully before departure to ensure all personal items have been gathered.
Agent has the right at all reasonable times during the term of the stay to enter the Property for the purpose of inspection or making any repairs or alterations as may be deemed appropriate by Agent for the preservation of the Property or the building.
As a remedy for violation of any of the stated conditions of the rental in this agreement, Agent has the right, but is not limited or required to, terminate this agreement and evict the Guest from the Property without any refund of collected money. Guest acknowledges that if all rental monies have been paid, the maximum recourse the guest has against Agent for any alleged breach of this agreement is the amount of the rental paid to Agent arising out of this agreement.
If any provision of this Agreement or the application thereof shall, for any reason and to any extent, be invalid or unenforceable, neither the remainder of this Agreement nor the application of the provision to other persons, entities or circumstances shall be affected thereby, but instead shall be enforced to the maximum extent permitted by law.
Any exceptions to this entire rule agreement must be in writing in advance.
POOL AND REC CENTER INDEMNITY / WAIVER
When reserving with Plumas Pines Vacation Homes and Rentals, you will be given access to our pool (please text us to request the pool code) during your stay.
Our Pool is open Memorial weekend to Mid-September (weather and county permitting) 7 days a week 9:00 a.m. to 7:00 p.m.
If you decide to use the pool:
Agent shall not be liable for any damage or injury of or to the Guest, Guest`s family, invitees, agents or employees or to any person entering the Property or the building of which it is a part or to goods or equipment, or in the structure or equipment of the structure of which the Property is a part, and Guest hereby agrees to indemnify, defend and hold Agent harmless from any and all claims or assertions of every kind of nature.
Guests understand and agree that the Homeowners and Agent while at the Property and/or while at Agent's Plumas Pines Rec Center ("Rec Center"), are NOT responsible for any personal injury or loss or damage to Guests` property or person caused directly or indirectly from foul, inclement weather conditions, Acts of God or nature, failure of heat, accidents related to fire, heaters, stoves, theft, or any unforeseeable circumstances. Under no circumstances will Guests or their invitees hold the Agent or the Homeowners of the Property responsible for any damages or claims of any kind resulting from their stay or use of the Rec Center, except for intentional acts of harm. Guest acknowledges that Homeowners have no responsibility for any upkeep or maintenance of the Rec Center.
Rec Center Policies
CA Health Code Requirements
Diapers are not allowed in the pool. Swim diapers ARE REQUIRED by California Health Code for toddlers 3 years of age and under. Non-compliance with this health code is subject to a $2,000.00 fine.
Food and drink are allowed poolside. Thank you for disposing of your trash in the receptacles provided.
Alcohol, and glass containers of any kind are strictly prohibited.
Group events are not to be held at this location. This is a privately owned pool and you and the people staying with you on the reservation, are the only guests allowed. If you have friends that are vacationing in the area and are staying with another vacation rental company or vacation rental home, or a private home sharing the pool code with them is a violation of your rental agreement.
Acknowledgement of Responsibility, Express Assumption of Risk and Release of Liability
I understand that during my activities at Plumas Pines Rec Center, Inc. (“PPRC”) I may be exposed to a variety of hazards and risks, foreseen and unforeseen, which are inherent in use of recreational facilities and swimming pools and cannot be eliminated. These inherent risks include, but are not limited to, the dangers of serious personal injury, property damage and death (“Injuries and Damages”) from exposure to the hazards of using a recreation center, including a swimming pool, walking on uneven land, tripping, falling, and the like. PPRC has not tried to contradict or minimize my understanding of these risks.
I know that Injuries and Damages can occur by natural causes or activities of other persons, assistants or third parties, either as a result of negligence or because of other reasons. I understand that risks of such Injuries and Damages are involved in using the facilities owned by PPRC and I appreciate that I may have to exercise extra care for my own person and for others around me in the face of such hazards. I further understand that on this day, there may not be rescue or medical facilities or expertise necessary to deal with the Injuries and Damages to which I may be exposed. I further understand that Homeowners have no connection to any part of the operations, maintenance or upkeep of PPRC.
I confirm my understanding of the following:
I have read this Waiver and understand its contents:
This Waiver is intended to be as broad and inclusive as is permitted by law. If any provision or any part of any provision of this Waiver is held to be invalid or legally unenforceable for any reason, the remainder of this Waiver shall not be affected thereby and shall remain valid and fully enforceable;
To the fullest extent allowed by law, I agree to WAIVE, DISCHARGE CLAIMS AND RELEASE FROM LIABILITY, Plumas Pines Rec Center, Inc., its officers, directors, employees, and agents, including specifically without limitation, Mark Smith and Ellen Cantrell and any owner of the rental property connected with the use of PPRC, from any and all liability on account of, or in any way resulting from Injuries and Damages, even if caused by negligence of PPRC, its officers, directors, employees and/or agents. I further agree to HOLD HARMLESS PPRC, its officers, directors, partners, employees and agents and the owners, from any claims, damages, injuries or losses caused by my own negligence while participating in activities while on property owned by PPRC, including use of its swimming pool.
I understand and intend that this assumption of risk and release is binding upon my heirs, executors, administrators and assigns, and includes any minors accompanying me. I have read this document in its entirety and I freely and voluntarily assume all risks of such Injuries and Damages and notwithstanding such risks, I am voluntarily using the PPRC facilities
I agree to all terms and conditions listed.