Common Questions about Plumas Pines Vacation Homes and Rentals
2020 COVID19 BUSINESS PLAN PER PLUMAS COUNTY HEALTH DEPARTMENT
Q: Is the home or townhome that I see on the website the one I get?
A: Yes. The reservation you make is for the specific home or townhome you see and select on our website. There may be a rare occasion when the property that you reserve becomes unavailable due to unforeseeable and unpreventable circumstances (e.g. major damage to the home that cannot be repaired in time for your reservation, a major system failure such as water or electricity, etc.). In this unlikely event, we will do our best to relocate your reservation to another property that fits your needs or you would have the option to cancel the reservation without penalty.
Q: What is required to make a reservation?
A: You must be at least 25 years old to make a reservation with us. You may be asked for proof of ID when making a reservation/confirmation. When you find the property of your choice you can either book the property online or call us at 530-836-0444 and we can make the reservation for you. A 50% deposit paid by credit card (Visa or Mastercard) is required to make the reservation. The remaining balance is charged to the credit card on file 30 (or 60 days) prior to the arrival date.
Q: What is the check in & check out time?
A: Check in is at 4:00 p.m. PST and check out 10:00 a.m. PST
Q: Are early check ins or late check outs available?
A: Yes, when possible. If you are interested in an early check in or late check out, please call our office on the day of arrival, and we will do our best to accommodate you. We cannot know whether early check in or late check out will be available prior to your arrival day, as we have a live calendar and there may be a guest leaving the same day that you are arriving or arriving the same day you are leaving.
Please note that it does take longer to clean a vacation rental home than a hotel room. Also, we have a limited season with a high demand and many of our properties are reserved "back to back." Early check in and late check out are not available on "back to back" reservations.
Late check out will be accommodated when possible and charged a $50 fee. The late check out time is noon.
Q: How many people are allowed to stay in each home?
A: The maximum number of occupants may not exceed the posted maximum occupancy listed for each property, including children and infants, unless written permission has been provided from us prior to check-in. When possible, arrangements for additional occupants will be made in writing and additional fees may apply. Please check the maximum occupancy of the home you are interested in before you make your reservation.
Should unauthorized occupants be discovered, the reservation may be cancelled immediately, you may be asked to vacate the home without refund, or your credit card on file may be charged an additional fee. Sleeping is not allowed on the couches, the floor, outdoor deck or on blow-up mattresses.
Q: Do you offer Travel Insurance?
A: Yes. You are a valued guest and we want to do everything possible to make your vacation enjoyable and worry free. Because the unforeseen and unexpected can occur before you leave or when you are away from home, we highly encourage you to take advantage of Generali Guest Cancellation Insurance Plan. Your Travel Insurance payment will be processed when you reserve your home or townhome. For detailed travel insurance coverage information, please contact Generali Travel Insurance directly at (800) 874-2442 or generalitravelinsurance.com
Q: What is your cancellation/refund policy?
A: To receive a refund, reservation cancellation must be received in writing (email) prior to the final payment on the reservation. Cancellations made prior to final payment will receive a full refund of the deposit, less the reservation booking fee. We always keep the booking fee. Cancellations made after the final payment has been charged (regardless of the date of the charge) will not receive any refund.
Final payment is usually charged 30 (or in some cases 60) days prior to arrival date. However, if the reservation dates have changed, the final balance payment date does not change. In this situation, the final payment due date may be earlier than 30 days prior to the reservation arrival date. If you do not have a current credit card on file and we are unable to charge the balance due, the deposit will be kept and the reservation cancelled at the balance due date.
Changes made within 30 days of the reservation start date, which result in a shortened stay, (e.g. later arrival, early departure, failure to arrive) do not result in pro-rating of charges. There are NO REFUNDS of any kind, after the final payment is made.
Q: How will I receive my confirmation and arrival instructions?
A: All confirmation and arrival instructions will be sent via email. To make certain you receive these emails, please adjust your spam filter to add the domain plumaspines.com to your list of accepted email addresses. You will receive a reservation confirmation including directions and arrival instructions via email shortly after making your reservation. If you have not received these emails, please contact us at: (530) 836-0444 or email us at: [email protected]
Q: Is there shopping nearby?
A: Yes. There are shops, a grocery store, gas station and restaurants within 3 miles of most of our properties. Be sure to visit the town of Graeagle and walk through the village. You will be delighted with the charm of the small businesses there and the friendliness of the shopkeepers. Blairsden also has shops and eateries...
Q: What about Lost and Found?
A: We are happy to return small items left behind by guests. We ship USPS. Larger items may need to be picked up or a fee may be charged to cover the time involved and cost of shipping. The best policy is to take the extra 5-10 minutes and do a thorough walk-through of your rental home before departure!
Easily find a perfect Graeagle or Plumas vacation rental loaded with amenties that is perfect for all different budgets.
Enjoy breathing taking views, savor the clean mountain air, while relaxing, golfing or taking in nearby mountain adventures
Luxury homes deserve luxury service. Take advantage of our friendly concierge and guest services to help you plan the perfect getaway.